support

we're a tiny team. write to us and we'll write back — usually within a day.

include your support code from Settings → "send to support" if you have one.

common questions

my partner's code expired. codes only live for 5 minutes. tap "generate a new code" and try again — the new one will be fresh.
the qr scanner won't focus. make sure the app has camera permission in Settings → crayon → Camera. you can also tap "i'll type it" and enter the 6 digits by hand.
i'm trying to pair but it says we're already paired. one phone = one couple. open Settings → "ask {partner} to unpair" first, or use force-end if they're not around.

open the app once — iOS sometimes throttles widget refreshes until the parent app is foregrounded. one tap is usually enough.
check that the widget is on your home screen or lock screen (Settings → "set up widget" walks you through it again).
if it's been silent for more than an hour, write to us — we keep a per-device log on our backend and can tell what went wrong.

open Settings → Notifications → crayon and confirm "Allow Notifications" is on and "Time-Sensitive Notifications" is on.
poke is intentionally rare — your partner can only send a few per day. it's not broken, it's quiet by design.
if a poke from them never arrived, write to us with the approximate time and we'll trace it.

open Settings → "switching phones?" on your old phone. you'll get a 6-digit transfer code valid for 20 minutes.
on your new phone, open the app and tap "welcome back" — enter the code.
your couple, days-together, and subscription move with you.

subscriptions are managed by Apple — open Settings → manage subscription, or Settings → [your name] → Subscriptions on iOS.
only one partner needs to subscribe. the other unlocks automatically.
if you bought lifetime and don't see it on a new device, tap Settings → restore purchases.
refund questions: reportaproblem.apple.com (we can't refund directly — only Apple can).

tap Settings → unpair (with your partner) — that wipes drawings, moods, pair keys, and your name from both phones and our servers.
for a complete account wipe (including the anonymous user row), email tech.noobqa@gmail.com with your support code and we'll do it within 14 days.
full details in our privacy policy.

open Settings → "something feels off?" and tap "send to support". it opens an email with a redacted log attached.
if you can't open the app at all, write to us from a different account — include your phone model and iOS version.

we don't have a chat bot or a ticketing system. you write, a real person writes back. usually it's just one of us. ♡